I just read a research article that discussed Person-Centered messages in the workplace (Fix & Sias, 2006). If you recall from my previous posts, person-centered messages describe those times when you decide what to say by accurately predicting how the listener will respond to your message and adapting accordingly. According to the article I read, employees who perceive their supervisors often speak using person-centered messages feel closer to their supervisors and experience increased job satisfaction. If you are a supervisor or hope to be one soon and you don’t feel like you are connecting with the people around you, consider trying to develop the habit of using person-centered messages. Your subordinates will feel closer to you and will be more satisfied with their jobs.
Reference:
Fix, B., & Sias, P. M. (2006). Person-centered communication, leader-member exchange, and employee job satisfaction. Communication Research Reports, 23, 35-44.
Filed under: Job Satisfaction, Person-Centered Messages | Tagged: communicating with employees, communicating with your supervisor, Job Satisfaction, listening, Person-Centered Messages
